Mapping Cultures

Apr 16 2018 Published by under culture

In The Culture Map, Erin Meyers provides a clear and easy-to-read introduction to cross-cultural differences, focusing on the needs of global business and the leading and management of people across countries. Read more »

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Is Singapore Airlines a Caregiver or a Magician? (The Importance of Brand esSense #7)

Mar 22 2018 Published by under brand essense

Is it just me or does anyone else think that Singapore Airlines latest advertising doesn’t “feel” right? While it’s beautifully shot, it feels more like a trailer for a Disney fairy tale than a commercial for air travel (you can watch the ad here). Brand esSense is optimised when there is consistency across all touch points and senses, and in this commercial, titled “Making every journey personal” I don’t think there is any consistency.

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Why doesn’t market research recognize the failings of recall?

Mar 20 2018 Published by under market research

Designers understand the greater power of recognition over recall, which is why interfaces for complex systems use familiar iconography and layouts (think of the design of graphical user interfaces on computers from the early days into the present). Why do market researchers so often ignore this rule and rely on participants to remember the things they do, the brands they know and their opinions about obscure topics that they rarely think about?

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What can brands learn from post-truth politics?

Feb 26 2018 Published by under brand essense

In Post Truth, Matthew d’Ancona lays out the ways in which modern politics, and life, show the increasing importance of emotional resonance over the inconvenient details of facts and realities.  After recent events around the world, no one should doubt that emotional resonance has the power to beat facts and arguments in the realm of politics, but are there lessons for businesses and brands? Read more »

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Visualising Emotions: Measuring motivations simply, quickly and intuitively

Feb 07 2018 Published by under culture

Measuring human motivations and emotions is difficult. Three reasons for this are that

  • Verbal questions tend to rationalize responses
  • Emotional language terms can be very difficult to translate
  • Different cultures have different values

More broadly, emotions are highly contextual and latest theories of emotion, see them as mental constructions in the same way that perceptions are mental constructions based on external cues. Emotions and perceptions are both processed in the same parts of the brain and help us to interpret and adapt to the environment around us, directing us towards our goals (see Lisa Feldman Barrett’s book for more on this). Read more »

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Positive, Sincere and Natural: Indonesia Beauty Buying Patterns

Nov 09 2017 Published by under brand essense

There are several myths I have heard about Indonesian beauty, mostly from outside Indonesia (and often from outside Asia). The first myth is that Indonesia is not an important market for beauty products, and that women are less engaged with beauty than in other countries. The second myth is that confidence is a key goal of female beauty, a myth that is perpetrated around the world and not just in Indonesia. And the third myth is that creating a successful beauty brand in Indonesia is all about being halal. Read more »

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Emotions are constructed just like our experience of the world

Aug 31 2017 Published by under emotion

The latest science of the brain and emotions is rather disconcerting until you sit and think about it. What Lisa Feldman Barrett says about the working of our emotions is almost exactly the same story that I tell about perception in Brand esSense. Given the links between experience and emotions, her story makes complete sense. And she has plenty of evidence from a wide range of sources to back up her arguments. Read more »

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Cultural Insights Help Marketers Connect Universal Truths to Local Truths

Aug 21 2017 Published by under brand essense

Little by little the past few years have seen a weakening of the dominance of multinational brands in Asia, as local players win consumer’s hearts with greater understanding of local culture and its importance in consumer decision-making.

For example, beauty is big business in Asia, but in many countries local brands are the most popular with the highest penetration and market share, with international brands increasingly struggling to compete. In Indonesia, local brand Wardah has come from nowhere to take around one-third of the cosmetics market. It’s secret? Understanding the values of Indonesian women (and halal certification, something that has now been legislated to come into effect in the coming years). Read more »

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From Morning Lift To Nighttime Gift: Jakarta beauty routines

Jun 30 2017 Published by under brand essense

Two years ago, TapestryWorks collaborated with ABN Impact Indonesia to explore beauty goals among Indonesian women, and exactly two years’ later we went back to their Jakarta Beauty insight community to learn more.

In our earlier study, we learnt about a range of motivations that are important to Jakarta women and the beauty that they desire, including Confidence, Knowledge, Care, Belonging, Love, Fun and the desire to be (a little) Unique. In our latest study, we decided to look more deeply into these different motivations to understand how they relate to different aspects of women’s daily lives. Read more »

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Learning the Psychology of Online Persuasion

Jun 22 2017 Published by under book review

Webs of Influence is one of the most useful books on psychology you will ever pick up. It’s easy to use format covers swathes of research into the psychology of human behavior and what it means for designing marketing programs and websites that engage with people. The second edition has just been published with more useful content updated to reflect this fast-changing field. Read more »

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