Marketing to Consumers’ Instincts

Dec 14 2016 Published by neilgains under book review

There are now many books about the application of behavioural science to branding and marketing (including Brand esSense). The Business Of Choice by Matthew Willcox is a recent edition is one of the more readable ones, summarising many of the core ideas of behavioural economics in a very business-focused and reader-friendly way. Uniquely, the coverage extends to thinking about the role of human nature and culture in shaping consumers’ decision-making.

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Trumping Certainty and Reason: What can market research learn from the US election?

Nov 11 2016 Published by neilgains under market research

The final result is in and already the vultures are circling over the record of the pollsters in the US election. Is this another nail in the coffin of opinion polls, another Brexit moment or something more profound? I believe there are three important lessons for market researchers and one more profound lesson for everyone.

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A Gap in the Toblerone Brand (The Importance of Brand esSense #5)

Nov 10 2016 Published by neilgains under brand essense

Why, oh why, oh why? Why would any brand manager take the most unique, distinctive and well known asset of a brand and change it?

Well Mondelez know better and have widened the spaces between the well known chunks of a Toblerone chocolate bar in order to save money (perhaps inspired by Brexit and rising ingredient costs). You can see the original and “gappy” versions of the product above.

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How many emotions can you think of?

Sep 25 2016 Published by neilgains under emotion

In some ways The Book of Human Emotions is a remarkable book, managing to cover 154 different emotions into a very readable and entertaining 270 pages. Through short, witty and illuminating essays on each emotion, the author reveals some of the many stories behind each emotion, and although light on science this is a book that is rich in insights into the human condition. Read more »

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Beauty – Science or Art?

Sep 22 2016 Published by neilgains under book review

“When I was a little girl no one ever told me I was pretty. All little girls should be told they are pretty, even if they are not.”

Marilyn Monroe

“Natural beauty takes at least two hours in front of a mirror.”

Pamela Anderson

Asked why people desire physical beauty, Aristotle said, “No one that is not blind could ask that question”. Is there more to what we find beautiful than just our individual preferences and prejudices? In Survival of the Prettiest, Nancy Etcoff reviews the evidence that beauty is more science than art. In particular, she discusses the role of evolution and natural selection versus culture in shaping what makes someone beautiful.

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What Market Research can Learn from Brexit

Jul 08 2016 Published by neilgains under emotion

The result of the recent referendum in the UK on membership of the European Union (EU) was a big shock for most people, including opinion poll companies. Unfortunately, they had been providing remarkably similar forecasts for the last several months as the poll became closer, sometimes up and sometimes down but almost all with the same prediction. Those that tried even failed to get it right on polling day itself. In this regard, they repeated their poor performance of the UK general election just over one year ago. Read more »

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Feeling the Gap: Why goals matter for employers and brands

Apr 29 2016 Published by neilgains under archetypes

“Shall I compare thee to a summer’s day?
Thou art more lovely and more temperate:
Rough winds do shake the darling buds of May,
And summer’s lease hath all too short a date:
Sometime too hot the eye of heaven shines,
And often is his gold complexion dimmed,
And every fair from fair sometime declines,
By chance, or nature’s changing course untrimmed:
But thy eternal summer shall not fade,
Nor lose possession of that fair thou ow’st,
Nor shall death brag thou wander’st in his shade,
When in eternal lines to time thou grow’st,
So long as men can breathe, or eyes can see,
So long lives this, and this gives life to thee.”

(William Shakespeare, Sonnet XVIII)

Marketers have finally got the message and are paying increasing importance to the role of emotions in helping consumers make choices about brands. Decisions about brand, or more generally decisions about life, are not just about associating an emotion with a brand or company, but about associating the right emotion. William Shakespeare was right when he talked about the gap between reality and desire, between being hot and rough or fair and temperate.

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Global or Local: Do global tools always provide local insights?

Mar 31 2016 Published by neilgains under culture

As the StoryWorks Visual Think cards have been developed and used over the past two years, one of the most common questions from clients and collaborators is about the cross-cultural suitability of a set of standard images. Is it important to have locally adapted stimulus to capture local cultural insights?

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Are You Available? (Part 2)

Feb 10 2016 Published by neilgains under consumer psychology

In How Brands Grow Part 2, Jenni Romaniuk and Byron Sharp continue the arguments of the original book (read a review here) with much more evidence and detail on a range of specific topics including emerging markets, service categories and luxury brands.

The evidence they present is clear, consistent and comprehensively nails many of the marketing myths that they sought to challenge in the first book. And specifically they seek to challenge the “but my category is different” argument with data from a range of categories and markets including China and Indonesia that will be of interest to readers of this blog. Read more »

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Using StoryWorks to understand the goals of home buyers

Dec 22 2015 Published by neilgains under archetypes

What do people want from a home?

TapestryWorks’ Australian partners Faster Horses have conducted several studies into the motivations that drive property buying and the most effective way to position individual developments to address those needs.

In one recent study they helped a local company reverse a declining share of property sales in one area of Perth in Western Australia. They worked with the client to understand the drivers of choice and path to purchase as well as customer perceptions of the company’s developments against those of competitors. This information was then used to build more effective communication strategies.

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